Homeowner Website
Help for hosts
Booking Cancellation
What Happens If a Guest Cancels Their Booking?What are the exceptions and valid reasons for host cancellations?How to avoid Host CancellationsWhat proof is required for Host Cancellation requests?What impact does a host cancellation have?What is the host's cancellation policy?Understanding Airbnb’s Refund Policies
Reviews
Why Are Reviews Important?How to Get Good Reviews: A Guide for Holidu HostsHow does Booking.com calculate the review score?How to Write a Review Response (With Examples & FAQs)Review Guidelines for HostsCan I delete a review left by a guest? My guest left a bad review, what can I do?Can I Respond to a Guest Review?
My Holidu Account
How can you reset your password?What is the Holidu Host referral Program?My guest is requesting an invoice, what do I need to do?How can I recommend a friend to Holidu Hosts?Where can you see your Holidu Agreement?How to Update Your Contact Details and Account InformationHow to Manage Your Account or Temporarily Pause BookingsHow can you access your account?Bookiply is now Holidu – What this means for youHow to Change the Property OwnerHow to Set Up Two-Factor Authentication (2FA) on Your Holidu Account?What to do if I have issues logging in?How can I receive notifications from Holidu on my device?
Managing your Listings
How to Close a Duplicated Property Listing on Booking.comWhat is an iCal synchronisation?Where can I find the list of Distribution Channels? How can I add/delete an iCal calendar?Online Check-in - How to connect to AVSHow do I configure an iCal/sync to connect my calendar with other platforms?Avoiding Overbookings: Essential Tips for Holidu HostsOnline Check-in - How to Connect to ErtzaintzaOrganic welcome baskets Online Check-in - Statistical Reporting in Italy – A Simple Guide for HostsHow can you manage your collaborators?Online Check-in - How to Connect to Mossos d'EsquadraUseful templates for hostsDistribution Channel: HomeToGo – How Does It Work?Distribution Channel: Check24 – How Does It Work?Embracing Inclusivity in Hosting: Welcoming Guests from All BackgroundsHow can I Identify and Report Fraudulent ActivityWhat are the Host Responsibilities?Benefits of instant bookingsHow can I change my cancellation policy?How to Setup and Manage the Online Check-in FeatureOnline Check-in - How to connect to SIBAOnline Check-in - How to connect to Alloggiati webHow can I edit the address?How do I update or edit my listing's information?How to manage photos for my property?Online Check-in - How to Connect to SES.HOSPEDAJESFAQs - Guest check-in featureHow can I add/delete a manual calendar block?How to Connect Feratel Deskline to Holidu?
Assistance with a Reservation Issue
How to handle a booking modification directly in my Holidu Account?How can I contact Customer Service?How to Handle Guest Complaints?How can I get support with an on-site emergency?Automated Guest Communication: Enhancing The Booking ExperienceGuest Messaging Guide and FAQWhat Can I Do if My Guest Violates the House Rules?Who can I contact in case of an emergency during the weekend?
Taxes and Regulations
How to get ready for Upcoming Changes to Vacation Rental Laws in the Canary Islands? New Vacation Rental Regulations in the Canary Islands - FAQGreek Regulations on Short-Term Rentals (STR)What is the Land Registration Number for Italian Properties (LRN)?What exactly is Modelo 238 (OLD modelo 179)?CIN - National Identification Code for Italian PropertiesFrench ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)What is Cedolare Secca for Italian Properties?What is VAT?DAC7 FAQFAQ - National Identification code (CIN) for Italian PropertiesFrench City Tax (Taxe de Séjour)FAQ - Land Registration Number for Italian Properties (LRN)How can I get my Certificazione Unica report?Tax returnSpain's NRA Registry Annulled: What Hosts Need to KnowReal Decreto 933/2021: Guest Registration in SpainWhat is the Unique Registration Number NRA and how does it affect my listing in Spain?Frequently Asked Questions (FAQ) about the new Short-term rental accommodation Registration Number in Spain (NRA)
Listing Configuration
Dynamic PricingHow to connect your Booking website to your own domain? How to Boost Your Bookings with Holidu's Last-Minute DiscountsHow can I add arrival instructions?Can I change the property name or ownership information in my property ad?Where can I configure amenities?How Can I Copy Prices for a New Season?What should be included in my property’s description? What do guests ask about the most?Can I set different prices for weekends and holidays?How to configure and collect a Security DepositService AnimalsSecurity devices and CCTVHow does Holidu Protect work?How to submit a damage claim with Holidu ProtectHow do I set up check-in and check-out day and time restrictions for my property?How can I set up discounts in my account?Boost Your Bookings with Discounts and Short StaysHow to create and customize your Direct Booking Website?How can I set extra fees?Non-Refundable Policy FAQGenerating Your Property DescriptionHow to Use Flexible Stays to Fill Calendar Gaps and Earn MoreHow to activate or deactivate Holidu ProtectHow can I update my pricing & seasons?How to use the Booking Module on your own websiteBenefits of the Direct Booking Website for Hosts