Holidu Protect, powered by Truvi, is an optional damage protection service that replaces security deposits. For €3 per booked night, your property gets protection for guest damages of up to €50,000. The fee is deducted automatically from your payout, and there is no subscription.

What happens when Holidu Protect is active?

Security deposits are disabled for the property. After a booking is confirmed, guests are screened for potential risks. The outcomes are:

• Approved: Eligible for protection up to €50,000, subject to individual review. This is granted in 99.5% of cases.
• Flagged: Eligible for limited protection up to €1,000. This usually happens when the guest's email or phone number could not be verified, and no action is needed from you.
• Rejected: The booking is canceled automatically, with no penalties or cancellation fees for you.

You can see the screening status in the booking details. To learn how to turn the service on or off, read how to activate and deactivate Holidu Protect.

What damages are eligible for protection?

Truvi reviews every damage report individually. Commonly considered damages include unintentional guest damage, unauthorized pet or smoking damage, unapproved party damage, stained linens, furniture damage, and extra cleaning costs. Wear and tear, maintenance expenses, loss of income, and acts of nature are not commonly considered.

Protection only applies to Holidu bookings confirmed after Holidu Protect was activated. Manual bookings, iCal imports, and external channels not managed through Holidu are not eligible.

How do I submit a damage report?

You must submit your report within 14 days of guest check-out, ideally within 24 hours of discovering the damage. Follow these steps:

• Take clear, timestamped photos within 72 hours, including wide-angle shots of the room and close-ups of the damaged items.
• Do not admit liability or settle with the guest, and do not discard damaged items unless urgent.
• Go to your booking overview in your Holidu account, open the affected booking, and click the button to start your damage report.
• Complete the form on the Truvi page with the guest's full name, photos, and receipts or quotes for repairs or replacements.

You will receive feedback within 2 business days. Resolution times depend on the amount: up to €250 takes 3 business days, €251 to €1,000 takes 4, and €1,001 to €5,000 takes 6. Larger claims may take longer, and you will receive regular updates. Guests are not involved in the process. For step-by-step help, read how to submit a Holidu Protect damage report.

Frequently asked questions

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property.

What happens if I deactivate Holidu Protect?

Bookings made while Holidu Protect was active remain eligible for protection. Bookings made after deactivation are not eligible.