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One inbox for every guest message — automated where it helps
No more juggling apps and platforms. Every guest message lands in one inbox — across Holidu, Airbnb, Booking.com, Vrbo and your direct bookings. The routine runs automatically, the Holidu AI Assistant answers the questions it can, and you decide when to step in.
Why hosts choose Holidu to manage their guest communication
Every conversation in one place
Messages from Holidu, Airbnb, Booking.com, Vrbo and your direct bookings land in one chat per booking. No more switching between apps — and anyone who helps you host sees the same thread.
Send the right message at the right time
Welcome notes, check-in details, post-stay thank-yous — translated into your guest's language and sent with your name on them. You set them up once; Holidu sends them for every booking, automatically.
Your voice on every reply
The Holidu AI Assistant only answers questions it's sure about, and steps back the moment you start typing. Switch it off anytime, or bring our 7-day support team into the chat when you want a human. Your guests, your voice.
What your inbox does for you
A single inbox for every booking, every channel
Every guest conversation lives in one place — one message thread per booking, across Holidu, Airbnb, Booking.com, Vrbo and your direct booking website. Scheduled messages, AI replies and your manual responses all appear in the same chat. Nothing gets lost between platforms, nothing gets forgotten when you swap devices. Open the Holidu Host App on your phone and pick up exactly where you left off on the desktop. If you host with someone else, they see the same thread too — nothing gets lost in a handover.
The Holidu AI Assistant handles the repetitive questions — and knows when to step aside
Most guest questions are the same ones, asked again and again — check-in time, WiFi password, directions, parking. The AI Assistant answers them automatically, drawing on the details you've already added to your listing. When it isn't sure, it doesn't guess: it hands the conversation over to you with a clear note. Start typing at any time and the AI Assistant steps back. Switch it off entirely for a single conversation when a guest needs a personal touch. It's automation you can trust because you're never out of the loop.
Scheduled messages, sent automatically for every booking
Set up your check-in instructions, arrival reminders, mid-stay check-ins and post-stay thank-yous once. Holidu sends them on the right day for every guest, in their language. Pick from seven ready-made message templates — from a welcome note one day after booking to a 'we miss you' prompt 150 days after check-out — or build your own from scratch. Use the same messages for every home, or set up different ones for each — whatever suits you. Add attachments like a parking map, sauna instructions or a local-tips PDF. Preview every message in every supported language and channel before it goes live.
In your guest's language — with your name on it
Templates auto-translate into your guest's language across our supported languages. Messages go out under your name and signature. Direct booking links — to your direct booking website — are automatically inserted to keep repeat guests coming back to you.
Safe, private, and a human when you need one
You can leave specific bookings out of automatic messages whenever you want — and your guests' data stays private and protected. If a guest is upset or a case is delicate, hand it to our support team right inside the chat. Every message — automatic, AI or written by you — is saved in one place, so you can always look back. And you'll get a notification on your phone the moment something needs you.
Everyday wins for busy hosts
Sunday lunch, uninterrupted
A guest messages at 1 p.m. to ask about parking. Before you've set your fork down, the Holidu AI Assistant has replied — in their language, with the right detail from your listing. You didn't reach for your phone. Lunch goes on, and the guest already has their answer.
Check-in sends itself
Three days before arrival, your check-in instructions go out on their own — the right message, on the right day, in the guest's language. You set it up once, months ago. Today you did nothing, and your guest already knows exactly how to get in.
Midnight question, already answered
It's 11 p.m. and a guest can't find the WiFi password. The Assistant pulls it from your house manual and sends it straight away, in their language. You're fast asleep. You wake up to a smooth stay and a guest who never had to wait.
Answered in a language you don't speak
A French guest writes a long message about nearby restaurants. No translation app, no delay — the Assistant handles what it can and flags the rest for you. Your guests feel at home from the first reply, and you never stall over a language that isn't yours.
The tricky one, handed to a human
A guest is unhappy and this one needs a person. You pull our support team into the same chat — they see the whole history and step in, seven days a week, in the guest's language. You explain it once, then hand it over and get on with your day.
A guest who comes back
The day after check-out, a thank-you goes out with your direct booking link inside. Months later, a gentle 'we miss you' brings them back — to book with you directly next time. You grew a returning guest without spending a cent more on marketing.
Hosts across Europe trust Holidu to make hosting easier
Holidu is an easy to use property management system. The team is always available to help you and answer any questions you may have.
Maria AntoniaIbiza, Spain
When I saw the photos from Holidu, I realised how important professional photos are to make my listing really attractive.
SinahLake Constance, Germany
People sometimes ask me how much Holidu costs, and I say, "How much does it cost me to have my rental left empty and unbooked?"
NunzioSouth Sardinia, Italy
Technology is not my biggest strength, but I can call at any time and get support. There is also a lot of trust and I realised that I am not alone.
MariaSouth Tyrol, Italy
Holidu has turned property management into something simple by offering a local team who is always there to support and clarify any questions.
CarlosAlgarve, Portugal
What makes Holidu different?
Used by 30,000+ hosts across Europe. Built for hosts who want automation they can trust — and a real team to fall back on when a case needs a human.
✓ Every channel in one inbox: Holidu, Airbnb, Booking.com, Vrbo, direct bookings
✓ The Holidu AI Assistant that hands back the moment it's unsure
✓ Seven scheduled messages, customisable per property
✓ Automatic translation into your guests' languages
✓ A real support team in your guest's language, 7 days a week
✓ Included with your Holidu account
Frequently asked questions
What is the unified inbox communication?
It's the messaging system inside your Holidu account that brings every guest conversation — across Holidu, Airbnb, Booking.com, Vrbo and direct bookings — into one inbox. It includes the Holidu AI Assistant for routine questions, scheduled messages that send check-in info and reminders automatically, and collaboration with anyone who helps you host. It's already active in your Holidu account.
Which booking channels does it cover?
Every channel connected to your Holidu account: Holidu, Airbnb, Booking.com, Vrbo and bookings that come through your Direct Booking, Booking Module or Offer Tool. Each booking gets its own conversation thread, regardless of where it originated.
Can guests reply to my scheduled messages?
Yes — with a difference depending on channel. For bookings made via Holidu (including manual bookings and your direct booking website), guests can reply directly in the same chat thread. For Airbnb and Booking.com bookings, scheduled messages are sent through their internal chat with an 'Automatic message — please do not reply' prefix, but if a guest does reply, the Holidu AI Assistant attempts to handle it first, and a support ticket is created if needed. For guest messages sent in the chat, guests reply directly to you.
How does the Holidu AI Assistant know what to answer?
It uses the information you've already added to your listing — house rules, check-in details, amenities, location notes and any house manual content. It only answers when it's confident; if a question falls outside what it knows, it hands the conversation over to you with a note. You can also turn it off entirely for any individual conversation.
Will messages be in my guests' languages?
Yes. For scheduled messages, write your template once in your preferred language or use one of the templates available; Holidu translates it automatically into the guest's language across all our supported languages. Use the preview function to check the translation before it goes live. For messages in the chat, the guest will receive your replies in their language.
Can I set up different scheduled messages for different properties?
Yes. You can create unique templates per property — for example, different check-in instructions for an apartment in Lisbon and a chalet in the Alps — or apply the same template across all your properties. Templates are easy to duplicate and adapt.
What about same-day or last-minute bookings?
If a guest books after a pre-check-in message send time has already passed, your scheduled message will be sent automatically upon booking confirmation.
Do scheduled messages replace the standard system emails from Holidu?
No. Scheduled messages are sent in addition to the standard booking confirmation and system emails. We're refining the experience to make it clearer which messages are which, so you don't accidentally duplicate information for your guests.
Can I attach files like a parking map or house manual PDF?
Yes. You can upload images and attachments — a sketch of the parking spot, a how-to-find-the-sauna-key note, a welcome photo — and they'll be sent alongside the message, either as email attachments or images in the Booking.com or Airbnb chat.
Is it GDPR-compliant?
Yes. You can leave specific bookings out of automatic messages (we exclude by booking, not by email address), which keeps everything GDPR-compliant. Every message is saved in one place per booking, and your guests' data stays inside Holidu.
What if a guest is unhappy or a situation gets complicated?
Bring our support team into the chat directly. They'll see the whole conversation and can step in to help — in your guest's language, seven days a week.
Does it work on mobile?
Yes. The Holidu Host App features the same inbox — and 67% of Holidu hosts already use the mobile app. Enable push notifications so you don't miss anything that needs your input.
Is it really included at no extra cost?
Yes. Unified guest communication is built into your Holidu account at no extra cost — it's there for every host.
Less time messaging. More time hosting.
Bring every guest conversation into one inbox, automate the routine, and decide when to step in — all in your Holidu account.